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When you try to download a program (.exe) or zip (.zip) file, Internet Explorer may display a blank Web page that contains an ActiveX icon or a big Q (Quicktime) icon in the upper-right corner. If you click the ActiveX or QuickTime icon, you may receive the following error message:

Error Locating Object Handler
There is no viewer available for the type of object you are trying to to open. The following information is available about this object:

Address of Object: Web_address_of_the_file
Content Type: type of file
Possible location of viewer: Microsoft ActiveX Gallery

Do you want to go to this location to download a viewer for this type of object ?


This issue can occur if an add-in program or ActiveX control on your computer has been uninstalled or deleted, but entries for the add-in program or ActiveX control remain in the registry or you have more than one Web browser installed on your PC and one has recently been removed or installed.


WARNING : Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

To resolve this issue, delete the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Plugins\Extension


The following add-in programs and ActiveX controls have been known to cause this issue:

  • NetZip
  • Cheyenne Web Browser Anti-Virus.
  • Zip Magic

For more details, see the following Microsoft Knowledge Base article:;EN-US;q316537 

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